View and Manage Transactions in Privex Pay

Browse your Recent Activity feed, understand transaction statuses, and learn how Privex Pay handles refunds and chargebacks as your Merchant of Record.

The Recent Activity feed on your dashboard gives you a running list of every payment and refund event on your account. Each entry provides the details you need to reconcile your sales, respond to customer inquiries, and track your earnings in real time.

Reading the Recent Activity feed

Every entry in the feed shows:

• Customer name — the buyer associated with the transaction
• Amount — the gross transaction value in the transaction currency
• Timestamp — the date and time the event was recorded
• Type — either Payment (a successful charge) or Refund (a returned amount)

Entries appear in reverse chronological order, with the most recent activity at the top. The feed updates automatically as new events occur.

Transaction statuses

Each transaction carries a status that tells you where it is in its lifecycle:

Status	Meaning
Completed	The payment was successfully captured and funds are being held for your next payout.
Pending	The transaction is being processed or awaiting confirmation.
Refunded	The full amount has been returned to the buyer.
Partially refunded	A portion of the original amount has been returned to the buyer.
Disputed	The buyer has opened a chargeback or dispute with their card issuer.

How refunds work

Because Privex Pay acts as the Merchant of Record, all buyer-facing communication and financial processing for refunds is handled by Privex Pay — not by you directly. You cannot issue a refund to a customer yourself.

Do not attempt to refund customers through a third-party payment method or promise specific refund timelines. All refunds must be routed through Privex Pay to ensure proper handling and compliance.

To request a refund for a customer:

1. Identify the transaction

   Locate the relevant payment in your Recent Activity feed and note the transaction details (customer name, amount, and timestamp).

2. Notify Privex Pay

   Contact Privex Pay support with the transaction details and the reason for the refund. You can reach support through your dashboard or via the contact details in your account.

3. Privex Pay processes the refund

   Privex Pay will process the refund to the buyer’s original payment method and update the transaction status in your dashboard to Refunded.

As Merchant of Record, Privex Pay manages all buyer-facing communication throughout the refund process. You will see the updated status in your dashboard once the refund has been completed.

Digital goods policy

For merchants selling digital products, Privex Pay’s policy treats digital goods as delivered at the time of sale. This means refunds for digital goods are only issued where required by applicable law.

If a customer requests a refund for a digital product, notify Privex Pay with the transaction details. The compliance team will assess the request against the applicable legal requirements and inform both you and the customer of the outcome.

Chargebacks and disputes

If a customer disputes a charge with their card issuer, the transaction will show a Disputed status in your feed. Because Privex Pay is the Merchant of Record, it handles chargeback responses and negotiations with card networks on your behalf.

For a full explanation of the chargeback process, evidence submission, and outcomes, see Chargebacks and Refunds.

Excessive chargebacks can affect your account standing. Review disputed transactions promptly and provide Privex Pay with any supporting evidence (such as proof of delivery or customer communications) to assist in resolving disputes in your favor.